Jonathan ​​​​Millen

Learning & Facilitation Manager, Medibank

May 2016 - Present

​

Achievements

• Delivered an Inclusive Leadership program nationally to senior leaders that focused on exploring unconscious bias and strategies to increase inclusiveness.

• Designed and delivered a Retail network sales a coaching program that resulted in positive national sales being achieved each month in the quarter post delivery. 

• Designed and delivered an Embedded Facilitator model that has increased delivery and flexibility in the delivery of training programs.

​

Lead - Enterprise Learning, ME Bank

Jan 2015 - Apr 2016

 

Responsible for designing, building, sourcing and delivering learning solutions to the business aligned to customer's needs and aligned to strategic direction of being the best digital bank in Australia.

 

Acheivements

• Enterprise Learning Framework endorsed by the HR Leadership Team.

• 70:20:10 Learning framework embedded.

• Converted old pdf based compliance documents to industry standard eLearning modules.

• Automated the recording of employee compliance learning and improved company completion rates from 48% to 80%.

• Established a governance framework for Enterprise Learning.

• Design and delivery of Leadership fundamentals program.

• Led the integration of a major Transformation Project learning programs to embedded programs.

• 2015 Learn X Gold Award for best blended learning model (ME Bank)

• 2015 Mid Year Performance Rating: 3 out of 5

 

National Australia Bank (NAB)

Various Roles (see below)

Mar 2000 - Dec 2014

 

Manager - Role Based Learning & Delivery, NAB

​2013 - 2014

 

Leadership of the Capability Delivery Team (14 Facilitators VIC, NSW & SA) and management of the operational requirements and outcomes of the team to agreed metrics.

Delivering on the plan, including integration objectives, transformation initiatives and realisation of agreed benefits.

Building capability of the team to ensure the delivery of expected client experience. Stakeholder Relationship Management, including requirements gathering and gauging upcoming business changes that will impact delivery of solutions.

Delivery of Accreditation and Compliance, Job Ready and Professional development workshops. Delivery channels include face to face, e Learning and virtual learning programs.

 

Acheivements

• Leadership of continuous improvement in design, delivery, embedding learning, measuring outcomes, and vendor management.

• Team Engagement Survey after 9 months of operation=71% (Company score=62%)

• Consulted and delivered the internal enterprise "Coaching Essentials" workshop for people leaders.

• Developed and implemented a High Performing Teams strategy that is currently in operation.

• Facilitator Development Program proposal submitted and approved by central L&D leadership team.

• 2014 Year End Performance Rating: 4 out of 5

 

Manager - Learning & Development, MLC

​2012 - 2013

 

Leading and coaching a team of 8 Learning & Development (L&D) professionals (VIC & NSW) to deliver on the overall L&D strategy.

 

Driving strategy and development planning concept to support organisational attraction, development and retention of talent to meet best practice.

 

Achievements

• Led the redesign and implementation of the MLC on boarding and Induction programme improving speed to competency from 20 weeks to 8 weeks. Attrition and Call Centre errors reduced significantly. Increased average grade of service for new employees from <80% to 95% after just three weeks.

• Designed and delivered a series of ‘Leader Bytes’ programs to build the capability of people leaders.

• Key member of the team that implemented the 2012/13 business unit plan.

• Coaching and developing team members for personal and capability growth

• 2012 Year End Performance Rating: 4 out of 5

• International Coaching Federation – obtained Associate Certified Coach (ACC) credentials 

 

Operations Manager - Talent & Capability, NAB

​2009 - 2012

 

​Develop the learning strategy and collaborate with the Organisational Capability team to deliver business unit specific solutions.

To lead the Facilitation Team of 11 employees across multiple states (Vic/Tas, SA/NT, & WA Team).

 

Achievements

• Implementing the Facilitator Development Program

• Coaching and developing team members for personal and capability growth

• 2010 Year End Performance Rating: 5 out of 5

• 2011 Engagement Survey Results for the team I led was 91%. The highest for the Division